I saw their ad on SF Bart and decided to take a look. Zoho helps brands to attract, retain, delight customers and grow your company into a customer-focused organization.
I like it that they are very attentive, the customer service is superb and you can even start with a 15 day trial even with the top tier CRM. I like the customization it provides as well as the pairing the CRM with a VoIP. I love how you can see a profile of the person calling.
The administrator user must be really carefull when setting up the Zoho suite, given that if not carefully designed, it may build huge databases with data that is not useful. Sometimes its hard to build custom queries and can loose lots of time looking, for instance, for a list of contacts that: I own + have lost OPPs + haven´t been touched for 24 months.
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