Zoho CRM - Attract, retain, delight customers

CRM Software | Customer Relationship Management System - Zoho CRM
Zoho CRM is an online Customer Relationship Management (CRM) software for managing your sales, marketing & support in a single system. Trusted by 50,000+ businesses. Get started with a free trial today. Free for 3 users.

What is it

I saw their ad on SF Bart and decided to take a look. Zoho helps brands to attract, retain, delight customers and grow your company into a customer-focused organization.

Why I like it

I like it that they are very attentive, the customer service is superb and you can even start with a 15 day trial even with the top tier CRM. I like the customization it provides as well as the pairing the CRM with a VoIP. I love how you can see a profile of the person calling.

Why I dislike it

The administrator user must be really carefull when setting up the Zoho suite, given that if not carefully designed, it may build huge databases with data that is not useful. Sometimes its hard to build custom queries and can loose lots of time looking, for instance, for a list of contacts that: I own + have lost OPPs + haven´t been touched for 24 months.

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    I'm currently using Sugar CRM and frustrated with it. Will give this a look.


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