Pendo - get product usage data to get user insight to build better products

Pendo - Understand and Guide Your Users
Pendo helps product teams understand and guide users to create product experiences that customers love

What is it?

Pendo is a product cloud that provides user insight, user guidance and user communication for digital product teams. Captures product usage patterns and user feedback, and lets you communicate in-app to onboard, educate and guide users to value.

Why I like it?

  1. Extremely receptive product team - sat down with me, got my feedback on some features they'd just added and helped me leverage just what I was asking for.
  2. Amazing support team - not just the "CEO told us he'd be slow to respond for a day or two because he was getting married" level of insane commitment to us as a customer, but just the day to day, if we need anything, the Pendo team is ON IT.
  3. Software itself - Easy to use, gives us what we need and more.

Why I dislike it?

They could imprve the polls. My understanding is you are limited to 1 question per guide, and have been wanting to incorporate a 2 part or 3 questions within a single lightbox guide. The workaround we used was to link to an external survey tool.

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