Kustomer - A better CRM platform so you can know everything about every customer

 
Kustomer | Customer Service, Experience and Support Tool
Kustomer is a modern customer service tool that is built around your business and customers. Kustomer unifies all customer history, data, conversations, and business transactions, giving companies a full view of every customer's lifetime. Request a demo today.

What is it (1-2 sentences)

Kustomer is simply a better CRM and customer service tool than the other things I've used in the past.

Why I like it (2-4 sentences)

A lot of people I knew were switching from Zendesk to Kustomer, and I didn't really undertand why. They all seem pretty similar, but the big turning point for me was when my CMO started asking about a timeline of all of our touch points for a customer. Zendesk was pretty bad at that, but Kustomer plays a huge emphasis on this timeline.
If you've ever used Shopify, you can see something similar in the Order info, but Kustomer shows you everything, which means I get more info when dealing with a customer and I also spend way less time jumping between tabs. They also have a much easier automation and triggering interface than Zendesk which I like.

Why I dislike it (2-4 sentences)

The time cost of switching over is definitely annoying, but Kustomer has a lot of clients who switch over from other platforms so they're fairly good at integrating. Pricing isn't cheap but comporable to other customer success platforms out there.


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    becca_roberts
    Reply

    I'm thinking of making a switch, but what are Kustomer's features beyond email outreach? I want to move beyond email so I'm looking at things like phone and chat. Does Kustomer have this?

    chris
    Reply

    If you're looking to do chat, I really like Drift. It's probably the prettiest chat option I've found.

     

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