Kustomer is simply a better CRM and customer service tool than the other things I've used in the past.
A lot of people I knew were switching from Zendesk to Kustomer, and I didn't really undertand why. They all seem pretty similar, but the big turning point for me was when my CMO started asking about a timeline of all of our touch points for a customer. Zendesk was pretty bad at that, but Kustomer plays a huge emphasis on this timeline.
If you've ever used Shopify, you can see something similar in the Order info, but Kustomer shows you everything, which means I get more info when dealing with a customer and I also spend way less time jumping between tabs. They also have a much easier automation and triggering interface than Zendesk which I like.
The time cost of switching over is definitely annoying, but Kustomer has a lot of clients who switch over from other platforms so they're fairly good at integrating. Pricing isn't cheap but comporable to other customer success platforms out there.
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